Custom orders will take approximately two weeks for completion. This will depend on the size and specified requests made by the customer. Smaller art piece requests may take one week. The customer will be updated with regular images of progress and may be consulted if the artist needs further clarification for special requests.

The Serene Collection ensures that the safety of your purchased art piece is incorporated in the packaging process where the art work will be wrapped and tightly reinforced with foam protection and layers of various fragile package support mechanisms to eliminate any risk of damage to the best of our capabilities. A very small shipping insurance fee will be included in the total cost of shipping for your own peace of mind and to ensure that no parties are at loss in the unlikely case of package loss or damage

Original handcrafted artwork, like most things that are handmade, is often underrated. It involves many hours of preparation, hard work (often back breaking), patience, determination and dedication. For example, a single rose may take up to an hour to make depending on it's size, type and complexity. Not forgetting to mention the cost of materials, the research, the sketching, the fine details, the rectified mistakes, the touch ups, the sleepless nights, the packaging and the amount of time that it takes for material preparation and perfection. Each piece of art that is created by The Serene Collection is special, unique and almost impossible to imitate exactly.

A very small shipping insurance fee will be included in the total cost of shipping for your own peace of mind and to ensure that no parties are at loss in the unlikely case of package loss or damage.